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Do good, and good will come to you: The Story of Claudia Martinez

Claudia Martinez - The original newspaper article

How we discovered Claudia Martinez

As some of you know, I worked in the Dominican Republic. I arrived days after the Haiti earthquake early January this year, and flew back to Rome last week.

I already told you a story from my time in the Dominican. Something else happened during my stay, something to be know of “The story of Claudia”.

When we set up our office in the Dominican, we called in staff normally working in other parts of the world. One of them was Anisa. I worked with her back in my Dubai days, where we considered her “the mama” of the office. While she was probably the shortest of us all, she had the biggest heart of the bunch. Anisa is the person who considered the office as dear to her heart as her own home. She is the one coming in early to put a flower on people’s desk, goes around with soup when we – once again – have a long day… And come up with the craziest ideas, born in her big heart.

I called in Anisa to help us in Santo Domingo…. where she immediately resumed her ‘mother-ing’ role, and looked after us like we were her own. For the coffee, the fresh fruit and the occasional “time for you to get out of the office, you have been here long enough!”.

In the early days of the emergency, she wrote me an email, titled “Gesture of generosity to appreciate a local Santo Domingo hairdresser”. (and I thought: What now?):

Peter,

I read the attached article in Gulf News on 23.01. It really touched me that here is a soul who is reaching out to others in her best capacity, physically, financially as well as emotionally… as she is doing it with her heart.
I am sure she herself penny pinches but has a heart of gold and filled with generosity to reach out and bring a smile on another human being.

So I cut out the article and was going to ask any one of our staff who would be in Santo Domingo to trace her. I wanted someone to give her a small donation from myself. This would then enable her to continue spreading the happiness and cheer to a lot more other ‘Haitian patients’.

But then I was asked to come her myself. I was in a state of shock …. Was this a calling for me to come over personally and seek this woman out or what?

Well, I cut out the article and from the time I have arrived I have requested Amelia and Elizabeth to help me trace this lady – Claudia Martinez. Which has not been easy.

Eventually, Elizabeth managed and has spoken to her and we have her phone number. Claudia is willing to come to the Hotel and meet with us. So my humble request is can we keep a small box for a collection? Have a write up stuck up above the coffee station with the box and staff can pitch in as they feel best.
With the donation and our best wishes she can then continue with her ‘good deeds’?

An opportunity for the our staff to reach out and bring some happiness and support to the less fortunate…..

Thank you,

Anisa.

I read the article Anisa attached. It was a piece from Gulfnews, one of the local newspapers in the UAE. It told the story of Claudia Martinez, a Dominican lady who volunteered to help some of the Haitian earthquake victims in the main Santo Domingo hospital. She helped by… doing their hair. As the story said: “Her task may seem trivial, but she believes restoring a bit of beauty and humanity to people who have lost everything and survived deplorable conditions is important.”

A story that speaks to one’s imagination. We collected over US$300, and finally met Claudia in March. She came over to the office together with the hospital volunteers’ coordinator. I introduced her to the staff in the office, and we engaged into a lively conversation. Claudia, a single mother of two, was not aware of the newspaper story. “One day, a guy at the hospital took some pictures and asked me some questions, and that was it”, she said. Nor did she realize it was picked up by Agence Presse, and got republished in many newspapers all over the world, from the US to the Middle East, Pakistan and New Zealand. And she had no idea how she had inspired others.

We emphasized the money we collected was for her, and to use it for something she wanted to do. Asked what she wished for, she answered: “I wished I could learn how to read and write. I wished I could give my kids a proper education”. That was quite a challenge as she could barely make ends meet, and her eldest is speech impaired. But still, she volunteered most of her time at the hospital. “It is heart-breaking to see how little those people in the hospitals really have”, she said. “I feel rich compared to them”…

Anisa and Claudia

Anisa (L) and Claudia (R)

We sat outside for a long while, with staff from the office joining into the conversation, and Gaby patiently translating between English and Spanish. We got to understand the hospital is the largest in the Dominican. Often patients were brought in, and left there. Many did not have a change of clothes. Kids without anything but a pair of pants. Their families simply did not have the means to take care of them. Neither did the hospital. Claudia asked if we wanted to come over, to see for ourselves. Which we promised to do.

Since then, “our project” continued: we donated several parcels with used toys for the kids and basic clothing for the patients. But then another thing happened unexpectedly: Just incredible how things go sometimes…:

A few weeks after I met Claudia, I was in North Italy, on a short break with my family. Frau Preindl, the owner of the hotel, knew I worked in the Haiti emergency. Just as we were leaving, Frau Preindl said “wait!”. She grabbed an envelope and put it in my hands: “Here, you will know what to do with it. Go and make a difference. You know, we seldom realize how lucky we are. We have all we need, so the least thing we can do, is to share some of it.”

It was not until I got back to the Dominican, three days later, I realized there was a real significant sum in that envelope. And I did not have to think long what to do with the money…

Stay tuned for Part II of the story.

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Welcome to “Erbil”, the bar of ex-aidworkers

the public bar is closed
I read through the last (for now) post of Harry Rud, an aidworker who returned from several years in Afghanistan, now working at the organisation’s UK HQ. Someone mentioned in the comments, we should start an ex-aidworkers’ bar. A place to indulge in reminiscent memories of dusty pasts…

I thought.. What would be the ideal ex-aidworkers’ bar? The bar is to be called “Erbil”, for sure. To remember the UN bar up there as the only safe place to drink (and eat for that matter) after the Iraq war (the second one that is).

The bar is really the only place you can go, to meet those in the same “zone” as you. THE spot to chill out and exchange another story “I remember when I was in..” after yet another day trying to save the world and realizing you didn’t make a shit of difference. Was mostly after catching your two drivers syphoning out the petrol from your car. That was this morning. This afternoon, you fired the guard as he fell asleep on his stool next to the gate and did not wake up even if you hooted right next to him.

There are old yellow-ish pictures on the wall showing people in happier times. All of them taking in the same bar, of course. Mixed with postcards sent from holiday places. All reachable within the R&R cycle.
There is a trace of stains from the time John thought it would be fun to shake that cheap champagne bottle on his birthday, years ago. A bottle he risked his life for, smuggling it through airport customs.

The tables and chairs are a mishmash of different makes. Mostly cheap plastic. Collected after the bombing of a local community center back in 2005.

The servings of drinks differ as the weeks go by, dependent on what container Patrice – the MSF logistician – was able to smuggle into this darned muslim country. Some months, whiskey is the only drink, as the beer container got stuck at the port, lack of sufficient baksheesh.
It is amazing in how many different ways you can drink whiskey. And in how many ways you can use it. Including lightening up a short shot, and then, flame and all, put it on your forehead where it sucks itself out of oxygen. The half burned round sucking mark stays on one’s forehead for a week. And is the trademark of “Erbil”, our bar.
Mal once tried the same trick by sticking two of those burning shots onto his balls. He can only grin at that memory now… As I said, there are many things you can do with whiskey.

Andrew is always sitting at the same stool at the corner, no matter when you come in. You wonder if he really has a job at Care International, or if he became a beneficiary himself. His brother, Jolly -nobody knows his real name- is famous for the fancy dive he took in the swimming pool in the back. Forgetting the fact they never filled it up again after the 1995 earthquake which cracked up the foundation of the pool. And the spilling water flooded the underground safety shelter. Something which really upset that ex-Foreign Legion security officer we once had. Remember him? I remember his face, but can’t remember his name. Rodriguez, wasn’t it? He did not last two days after we took those shots from him dancing naked on this very same bar, and emailed it to the director of UNDSS in New York.
Little did we know they wouldn’t think that was not funny. Bureaucrats!

They serve a mean chicken, here. Full of spices to kill everything living in your stomach. Special recipe of Paul, who once owned the bar. Until he drove over a landmine up-country, shopping for two lambs to put on the barbie on Xmas.
It takes about one hour to get the grilled chicken serving, as all is fresh. The chickens roam in the backyard. After the order the cook disappears for 10 minutes with an axe in her hand.
If you want to understand what food poisoning means, you eat the salad too.

The music is always the same choice out of five CDs. The rest was nicked. Aidworkers can be thugs when it comes to personal entertainment. The CD of Tom Jones’ “Sexbomb” is kept for special occasions. Diana Ross’ “I’m coming out” always keeps hicking up at the same spot, until the bartender gives the CDplayer a kick.

But you don’t hear the music, you concentrate on that drink, and the distant noise of your VHF handheld, as a desperate radio operator tries to go through the daily radio check list. And on the distant muffled sounds of yet another grenade attack (all pre-recorded of course).

There is a large, half torn poster of Bukavu, at Lake Kivu. Must be from the Fifties, as the cypresses are not chopped into firewood yet, and the Hotel Karibu is still there. Those were the times when the living was good, and aidworkers were well respected civil servants, representing the social welfare and education arm of the colonizing country.

The electricity is cut twice a day, after which Abdul, the current owner, manually kickstarts the old grumpy 5 KVA generator, which makes the lights shimmer slightly in a rhythmic pattern.

The guests are always the same. Julie, ex-Jalalabad (shagged on R&R in Islamabad) sitting with Patricia (shagged in Juba), and Olivia, the ex-UNHCR reproductive health specialist from Goma (shagged in Mombasa). Olivia actually picked you up with the catch phrase “I have a container full of condoms, expiring next month” (HT Michael). Or was that Shelly? Anyways, does not matter, all of them give you the evil eye anyways. As if it was your fault you wanted to remain celibataire and were only looking for a quick fix?

At the next table we have Joaquim from ECHO, still looking for that single killer project to fund. A project that would propel him into the higher echelons of the Brussels Ivory Tower. For the moment, he is doing his best looking important, going through the 50 pages assessment report, full of baseline data and stakeholder interviews.
Cathy, the Texan chick (shagged in Monrovia) from USAID sits next to him, reading Bush’s new book “How I won the Iraq war”. As usual, Antoine, the head of mission Lutheran World Relief, joins in (tried to shag you in the Kigali transit lounge, of all places). Bible at hand, as per habit. You remember the fight you had with him, as he kept on spilling profanity on the security repeater in the middle of the night. Usually after he crawled back from the bar to his compound. You’ve never seen anyone wasted like this.

And then there is the table of the three OCHA dudes. Normally the loudest of all tables, as each keeps on raising their voice on top of the other. They never shut up, do they, those OCHA dudes? Professional deformity, the talking. They are either the youngest or the oldest of the whole bunch. Either fresh graduates naive enough to think aidworkers want to be coordinated, or the pre-retirees fired from every single other agency for incompetency.
Just last month, they all had a fit when their office was closed. Security phase IV, meaning “essential staff only”. It was the public acknowledgement OCHA was not essential, all found. Except the Humanitarian Coordinator, of course, who got NY to intervene and allow the “Holy Threesome” as you call them, back into the country.

But all of that is “what once was”, of course. Memories mixed with the cheap whiskey. Memories as all of us have decent jobs now. Jobs none of us likes. With only one common thought: “I wish I was back there”. In Tblisi, Luanda, Bor, Djamena, Peshawar, Dili, Mogadishu, Nazareth (in Ethiopia, not Israel) or Gulu.

And then at 21:45 someone rings the bell (an old ship’s bell that George found on the shipwrecks’ beach near Karachi) and shouts “Last call, curfew at twentytwohundred!”. After which we order those last 10 shots-to-go. Hand back our make-believe handhelds and safari jackets at the reception, pick up our attache case, straighten our tie, and step into our BMW.

Driving back to our suburban villa we make a mental note not to forget to pick up the lawn fertilizer tomorrow morning. And the tickets for the mid-term holiday in Tenerife.

Picture courtesy Lost in Berlin

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Letter to the owner of the Italian Trash Company

Italian trash on the streets

Italian trash on the streets

When I landed in Rome, finally home after five months, there were three things I noticed on the way back from the airport:

  1. A beautiful sunset, the kind you only see in Italy;
  2. I had no mobile phone signal most of the way;
  3. Trash piled up everywhere next to the waste bins.

Sunsets, we always cover extensively here on The Road. The paleolithic Italian mobile phone coverage, is a subject I will bitch about later. But the garbage problem, I have to revisit now. After all, it was the UN World Environment Day yesterday.

First, let me get this clear: I love living in Italy. But I never got my head around the fact why garbage is such a problem here. I mean, I don’t live in a slum area, but in a village close to the capital, known as a weekend resort for the rich and famous – how much I fall out of that category. Still, trash piles up as if we lived in a slum…

And it is not as if people don’t mind: People stopped I was walking around to take pictures of the three trash bins around my house. They looked at me, and at the rubble, only to sigh “A disgrace, isn’t it?”. One elder woman says: “Yes, young man, take pictures, document it, and do something about this scandal!”.
So I will.

Problem is, where to start? Luckily, one of the trash skips had a man’s picture on it:

Italian trash

With my limited Italian, I understand this Mister Armeni must be the proud owner of the trash company called “Forza Italia”.

I guess the mother company is called “Il Popolo della Liberta – Berlusconi”. Probably “Berlusconi” must be the overall umbrella of all Italian trash companies, then. At least that was the old lady’s claim: “Berlusconi: Rifiuti! Rigiuti!”

As this Mister Armeni kindly displayed his picture on his company’s trash cans, I gather he was asking for feedback. So I wrote him a letter:

To: Mister Armeni
Owner Regional Trash company
“Forze Ragione Regione”
Member of National Trash company “Forza Italia”

Dear Mister Armeni,

Thank you for soliciting feedback on the services of your trash company. I would like to tell you how much I appreciate you must be owning a lot of wastage, and as part of the national trash conglomerate “Forza Italia”, I am sure it must be a real challenge to daily hide garbage from the public eye.

Still, I would like to tell you that despite your best efforts, garbage seems to pile up more and more since you took over the company. I hope you will soon deal with the situation, or speed up selling out your company to the well-known South Italian alliance specializing in the disposal of (radio active) trash (in the Mediterranean). I heard that company is already part of the National Trash company “Forza Italia” anyways…

Looking forward to see progress in your national programme “Trash Italy Fast”!

Kindly,
Peter

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Travelling by plane

kids on the plane

There is not much to say about most aeroplane journeys. Anything remarkable must be disastrous, so you define a good flight by negatives: you didn’t get hijacked, you didn’t crash, you didn’t throw up, you weren’t late, you weren’t nauseated by the food. So you are grateful.
The gratitude brings such relief your mind goes blank, which is appropriate, for the aeroplane passenger is a time-traveller. He crawls into a carpeted tube that is reeking of disinfectant; he strapped in to go home, or away. Time is truncated, or in any case warped. (..) And from the moment he departs, his mind is focused on arrival.

Paul Theroux
in “The old Patagonian Express”

I thought of that quote yesterday. After spending five hours in transit at Madrid’s airport before boarding. A group of 150 seven-graders from Portugal boarded just in front of me, all excited about their one week trip to Rome. I loved their excitement and aggitation. Kids should have fun, so I put on my headset, and fell asleep the moment I got in my seat. Only to wake up half an hour later, in the midst of a school play ground. The boys and girls were running up and down, even though the “fasten seat belts” sign was on, calling the flight attendants for yet another coke or Mars bar.

I thought we were already in the air, half way to Rome, but we had not moved an inch. And we did not move an inch for three hours, unable to take off due to traffic congestion, it seemed later. Not that the captain was eager to announce anything. We just sat there. Except for the kids. They were not sleepy as I was. True, I had just flown through the night, and had been awake for 36 hours, but then again, I thought they’d been settling down after a few hours. But they did not.

It was strange to see how the other passengers reacted. The noise was that of a kids’ birthday party, and so was the agitation and the running around. Kids love kids parties. Adults not. So, most other people switched off. At best, some would get up to stretch their legs, still with a blank stare focused on the horizon. One guy started to play cards with them. Only two passengers got excited. “Che casino, questi ragazzi! Calma, per favore, calma!” shouted an Italian passenger. And it was “piu calma” for five minutes straight.

I was glad to arrive in Rome, where we got stuck for another hour waiting for the transit buses to arrive. And for the luggage to arrive. When I finally opened the door of my apartment, I sighed with relief. I can’t wait until time and space travel finally becomes reality. We just step into a tube, and “zwoop”, we arrive where we need to be. From the hotel lobby in Santo Domingo to my apartment in Rome. “Zwoop”.

Hopefully by the time we can warp into time and space, it will be immune to volcanic dust. But probably the kids would not enjoy warping that much. They enjoy the travel. I envied them.

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Switching off the lights

People from the Haiti operation

As you know, I try not to write too much about the work I do, in an attempt to segregate my official duties from my blog. I will make an exception for once.

When the earthquake stroke Haiti on January 12th, it not only devastated the poorest country in the Western hemisphere, but it also devastated our operations in Haiti. Our offices were destroyed. Our staff lost family and friends. Most of the country’s infrastructure was affected, making it very difficult for any humanitarian aid to reach those in need.

We set up our office in the Dominican Republic to provide the needed support both for our own organisation and for the other aid agencies. We set up a logistics “pipeline” receiving aid goods, coming in via air and sea, and transported them via air and road into Haiti. We set up an airbridge ferrying in the initial response goods, and humanitarian staff into Port-au-Prince and beyond.

For the past months, I headed our operations, based in Santo Domingo. End of May, we are wrapping up the the initial emergency response phase. As the months went by, all organisations rebuilt their infrastructure, and the port, roads, warehousing capacity inside the country came back on its feet. Since a month, we have been converting our office from its initial response, to a more longer term configuration.

When I landed here on January 19, a few days after the Haiti earthquake, I found a dozen staff who arrived here before me, cramped in a small room. As the days went by, more and more people flew in, both to support our office, as well as all those on route to Haiti. At the peak, we had people working in the central office, at two ports, two airports, and two suboffices in the country. We built up the operation from scratch, growing to almost 100 staff, mobilized from countries all over the world. We had staff working in our offices who were called in from over 30 different countries. Logistics experts, food specialists, finance and administration staff, procurement people, airops officers, security officers and engineers…

We based our operations in two conference rooms of a hotel, here in Santo Domingo. No windows. The “dungeons” we called them, as they had no windows. Sunlight was a rarity in those early days. A month later, the hotel converted their “ping-pong room” near the swimming pool into a working space, with seven more offices normally used by beauty salons and travel agencies.

The first few weeks were hectic. We worked from 7 am until late at night, 7 days per week, moving cargo and people into Haiti, processing finance and procurement transactions like there was no tomorrow. Staff rotated in and out, replacing the “initial responders” with “fresh blood”, again called in from all over the world. We had people working with us, who are normally based in our operations in North Korea, Malawi, Dubai, Rome, all over Central and South America and Asia. Senior experienced professionals worked side by side with staff for whom this was their emergency operation, and local recruits. We dealt with government officials, nutritional experts, security incidents, commercial companies, airport authorities, immigration staff and transporters. It was never a dull day for the -last count- over 170 different staff who worked in our Dominican operation.

Now, four months later, we are “switching off the lights”. As of June 1, we have demobilized most of the international support staff, handing over the operations to the local staff we recruited, with just a few expat staff remaining. The initial response phase is over.

Organising a new office has its challenges. Making sure all operations go smooth, fast and auditable. Ensuring all the pieces of the supply chain match together. Building up a team, even with that many people coming in and out. Dealing with sudden ‘emergencies’: our staff in Haiti running out of food supplies, pockets of displaced people appearing along the border in need of assistance, one of our staff being shot at, to manually stamping 500,000 food distribution coupons.

But building something, a team, an operation, is fun. That is what I like. Downscaling -although an intrinsic part of any good aid operation- is more difficult. Not only ensuring all the last bits and pieces of the operation are properly closed, suppliers are paid, all contracts are well documented, etc… but the personal aspect, is often a challenge… “Switching off the lights”.

It has been an interesting experience within myself. I had to downscale something I built. In the past four weeks, gradually people have gone back to the duty station they were called from. There have been many goodbyes. And I am not good at goodbye’s.

We had many beautiful people working with us. Professional in their job, and really nice individuals. Some of them have worked in this operation since the beginning. And now, it is time to leave. Time to close what we have worked on. “our project”, “our office”, “our team”.

Over the past months, I have gotten to love the people I work with. Working in any emergency creates that bond, the feeling of “us”. And saying goodbye, especially to those who were here since the beginning, is not easy. Sure enough, we are all professional aidworkers. This is our job. But we are also human. We are not only saying goodbye to colleagues, but we are also saying goodbye to people who have become close friends. People who we have shared a unique experience with. People who we have shared these incredible four months with.

As we walk in this road of life, we cross many people and we create many bonds. The bond between emergency responders is unique. We hold together. Together against the challenges of time, the challenge of the enormous needs, the challenges of.. “the outside world”. We live and work together, not thinking of “tomorrow”, but dealing with the issues of “today”.

And now, we will all go our own way. Back to France, Italy, Panama, Ivory Coast… Many of us, in thoughts. A piece of us will remain here, in Santo Domingo. Cradled in memories of those crazy nights stamping those damned coupons. Of the time where we had to get a ton of food for our own staff on the plane in three hours. Of the time where we had to get that much needed aid cargo at the border in 24 hours.

Once upon a time, we will all meet again. In another emergency. When I meet Georges next time in flood operation somewhere in Asia, or Alex in a civil war somewhere in Africa, or Henrik in a drought operation in the Caucasus, we will meet again as old friends. As if we never parted. Sharing the memories of this operation. Sharing the bond.

But for the time being, we have to go. We part. We say goodbye. Knowing there is never enough we can express at the moment when we give that final handshake: “Thank you for your help, it was a pleasure working with you”, while we really wanted to say is “You know, I loved working with you. You are now part of my heart. Thank you for being part of this”.

So for all of you, this is not goodbye. But “I will see you again”. You are in my heart. We did well. We made a difference!

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